Privacy Policy booqie —
Malaysian User Data Protection

1 Introduction

Booqie ("we", "Platform") values the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use the booqie website, the booqie mobile app, or any related services.

We operate responsibly and in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We also follow international data protection guidelines to ensure our users receive the highest level of protection, regardless of where they are.

This Privacy Policy applies to all users who register an account, visit our website, use our mobile app, or interact with any booqie customer service channel. If you use the platform on behalf of another person, you are responsible for ensuring that individual has read and understood this policy.

2 Types of Personal Data We Collect

Booqie collects only the data strictly necessary to provide you with a safe, licensed, and quality service. The following are the categories of data we collect:

We do not collect sensitive data such as biometric information, medical records, or religious beliefs except in very limited situations and with your explicit prior consent.

3 How We Collect Information

Your personal data is collected through various channels as you interact with the booqie platform:

Directly from You

• Account registration forms and profile information you fill in.
• Identity verification documents (KYC) that you upload for the verification process.
• Payment method details you register for deposits and withdrawals.
• Correspondence with our customer support team via live chat or email.
• Feedback, surveys, or promotional entries you participate in.

Automatically

• Technical data via cookies, tracking pixels, and similar technologies as you browse our platform.
• Server activity logs that record your interactions with the website and app.
• Device and network information including IP address, device model, and operating system.
• Geolocation data that does not identify your exact location — used solely for regional compliance purposes.

From Third Parties

• Third-party identity verification providers we use for the KYC process.
• Payment processors that help us carry out financial transactions securely.
• Fraud prevention agencies and compliance databases we check to keep the platform secure.

4 Purpose of Personal Data Use

Booqie uses your personal data only for lawful and transparent purposes. The following are the primary purposes of our data processing:

• Service Provision: Managing your account, processing deposits and withdrawals, and ensuring you can access all platform features seamlessly.
• Identity Verification (KYC): Verifying your identity and age as required by law and our operating licence regulations.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other security threats.
• Legal Compliance: Meeting legal obligations, regulatory requirements, and applicable reporting duties.
• Responsible Gaming: Monitoring gaming patterns to identify users who may need responsible gaming support.
• Communications: Sending important account notifications, security updates, and promotional information (with your consent).
• Platform Enhancements: Analysing usage patterns to improve the performance, interface, and overall experience of the booqie platform.
• Customer Support: Resolving complaints, responding to enquiries, and providing the technical assistance you need.

We will not use your data for purposes not stated here without first obtaining your renewed consent. Every data processing activity we carry out has a valid legal basis — whether based on your consent, contractual necessity, legal obligation, or the platform's legitimate interests.

5 Data Sharing and Disclosure

Booqie does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may need to share your data with the following parties:

• Service Providers: Companies that help us operate the platform, including payment processors, KYC verification providers, cloud service providers, and gaming software vendors — all bound by strict confidentiality agreements.
• Regulatory Authority: Information required by licensing authorities and financial regulators for legal compliance purposes.
• Law Enforcement Authorities: Where required by a court order or a valid official request from a legitimate law enforcement agency.
• Analytics Providers: Aggregated and anonymised data used for platform performance analytics — contains no personally identifiable information.

6 Data Security and Protection Measures

We continuously invest in security infrastructure to keep your data protected at all times. Our technical and organisational security measures include:

• Encryption of data in transit using TLS 1.3 and 256-bit SSL protocols.
• Encryption of data at rest for all sensitive information, including KYC documents and financial data.
• Role-based access control (RBAC) ensuring only authorised personnel can access user data.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.
• Intrusion detection systems (IDS) and 24/7 security monitoring.
• Two-factor authentication (2FA) is available for all user accounts as an added layer of security.
• Data centres compliant with ISO 27001 international security standards.

7 Cookies and Tracking Technologies

Booqie uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised information about how you use the platform to help us improve it.
• Functional Cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregated usage patterns for platform improvement purposes.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the booqie platform. For more information on managing cookies, refer to your web browser's help documentation.

8 Your Rights as a User

As a booqie user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and our policy:

To exercise any of the above rights, you may submit a request to our data protection team via email at [email protected] or through the in-platform customer support channel. We will process your request within 30 business days. For more complex cases, this period may be extended to up to 60 days, with prior notification to you.

Please note that some deletion requests may not be fully fulfilled if the data in question is required to meet active legal or contractual obligations.

9 Children's and Minor Users' Data

The booqie platform is intended solely for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from minors. If you believe someone under the age of 18 has registered an account on booqie, please contact us immediately.

If we confirm that personal data has been collected from a minor, we will take the following steps immediately:

• Suspending and subsequently deleting the relevant account.
• Deleting all related personal data from our systems.
• Cancelling any related financial transactions and processing valid balance refunds.
• Reporting incidents to the relevant authorities when required.

10 International Data Transfers

In the course of global operations, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, booqie ensures that protections equivalent to or higher than Malaysia's PDPA standards are fully observed.

Protection measures we implement for international data transfers include:

• Use of standard contractual clauses approved for data transfers to countries without equivalent data protection laws.
• Ensuring all partners and service providers outside Malaysia comply with strict data security standards.
• Data protection impact assessments (DPIA) for every new cross-border data transfer.

11 Data Retention and Deletion

Booqie retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as your account is active. Our data retention periods are as follows:

• Active Account Data: Retained for as long as your account is active and for the required period after account closure for legal compliance purposes.
• Financial Records: Retained for a minimum of 7 years after the transaction as required by Malaysian financial and tax legislation.
• KYC Documents: Retained for the period specified by our operating licence regulations, typically 5 to 7 years after the business relationship ends.
• Security Logs: Retained for 90 days for fraud detection and security investigation purposes.
• Communication Records: Retained for 2 years for dispute resolution and service improvement purposes.

When the retention period expires or you submit a valid deletion request, booqie will securely delete or anonymise your data so that it can no longer be identified or recovered. Our data deletion process follows methods that comply with international security standards.

12 Privacy Policy Amendments and How to Contact Us

Booqie reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever a significant amendment is made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying clear in-platform notifications to inform users of the changes.
• Sending emails to users with active accounts if changes involve a materially different way we use their data.

Your continued use of the booqie platform after any amendments to the Privacy Policy take effect constitutes your acceptance of the latest version. We encourage you to review this page periodically.

Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team: